Refund & Returns Policy
If you are unsatisfied with your purchase for any reason, the IHWT have a comprehensive Refund & Return policy.
All new customers may cancel their order or donation or order within 30 days and receive a complete refund.
Existing customers of 30 days or more, may cancel their order or donation at any time and receive a partial refund.
Cancellations and refunds may take time to process.
We shall endeavour to settle refunds within one month of the cancellation date.